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Shipping Policy

Orders $99 and over receive free standard shipping within Canada!

Do you ship to my country?

Please visit for shipping destinations outside of Canada. Certain countries will require additional duties and taxes for goods to be shipped to your home country. We suggest that you look for a retailer that is in a country near you.


How long do I have to wait to get my order?

Please note that due to COVID-19 and increased precautions in shipping facilities some orders may be delayed*

We try our best to ship out orders within 1-2 business days, excluding weekends and holidays. If you placed your order on the weekend or holiday, we will try our best to process the order on the next business day. Once your order has been processed, you will receive an email with your tracking number (if available). Please see below for the estimated delivery time:

Canada standard shipping: 3 – 9 business days

Canada express shipping: 3 - 5 business days

Please visit for shipping destinations outside of Canada.


Do you provide tracking numbers?

With any order placed within Canada, you will receive an automated email with your tracking number once your order has been processed and shipped out.


Help! My item has not arrived yet.

If you have placed an order and are located outside of Canada, please be patient as customs clearance times may vary. If you have waited for more than 1 -2 days outside the expected delivery date, please contact us at


What is this “In-Store Pickup” Option?

To avoid any shipping charges or if you would like to pick up your order at our studio, we offer an in-store pickup option so that you can pick up your order at your convenience!

Once you receive a confirmation that your order is ready for pickup, we recommend that you call us ahead of time to be sure that we are open! Please make sure to bring your order confirmation with you.

This option is available to Canadian customers located in Ontario only.

Our studio is located at 7755 Warden Avenue, Unit 9, Markham, ON L3R 0N3, Canada.


Can I make changes and/or cancel my order?

Please ensure that your order is correct at the time of payment, as we are unable to make any changes to your order after it has been processed in our system.


Didn’t answer your questions or concerns?

If we didn’t answer any questions or concerns you may have, please don’t hesitate to send us an email at We’d love to hear from you!